Tuesday, October 9, 2007

A Bit Ticked Off

I try to keep things positive and upbeat on my blog while remaining real and authentic.

Be forewarned, today is a little more of the real then of the positive. My insurance company is strangely refusing to pay for my allergy medicine. Quite honestly, I don't know if I have the emotional energy right now to navigate through their phone system.

It will go something like this:

Welcome to our automated phone system!
Press 1 if you are a doctor or pharmacist, and we will joyfully and immediately connect you to a kind and helpful person.
Press 2 if you have "VIP" at the beginnning of your account number and you will be helped sooner rather then later.
Press 3 if you have a long string of numbers in your account number and pull up a chair you will be here awhile.

When I press #3 I will hear the cheerful voice say:

Press 4 if you have given birth to 6 or more children and have a question about a prescription.
Press 5 if you are postmenopausal with thinning hair and have a question about a prescription.
Press 6 if you have psychological issues and have a question about a presciption.
Press 7 for more options.

This is where things get risky. If I press #7, will it circle around to phase one and start all over again or if I am patient will I eventually get the option of talking to a real person?

Or should I just push #6 and get it over with!!

2 comments:

Kellie said...

Glad to see that through your anger you have not lost your wit!

This made me laugh!

spaghettipie said...

At least it's only asking you to push buttons and not speak to the "voice recognition system". . .